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DELIVERY INFORMATION

Free delivery on all orders over £100 + VAT

Orders under £100 will be charged at £10

Orders are shipped Monday-Friday excluding bank holidays via UK Mail

Orders placed and paid for before 1.00pm Monday – Friday will be shipped first class via UK Mail for next day delivery.

Orders made or paid for after 1.00pm will be sent out the next working day. 

DELIVERY RESTRICTIONS

We ship our products to the UK and the Republic of Ireland only.

We are unable to accept orders of over £10,000 online (including multiple orders adding up to that amount over a short period). If you would like to place a large order, please call our customer services team on 0121 633 1339 between 9 am and 5 pm Monday to Friday (excluding bank holidays). We’ll be happy to help you.

Certain products may be unavailable to customers based on country, due to regulatory restrictions.

REFUNDS AND RETURNS POLICY

HOW DO I CHANGE AN ORDER?

Unfortunately, it is usually not possible to make changes to an order once you have placed it. If you would like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address or remove items from your order, please contact our Customer Service team by email: customerservices@vapesupplier.co.uk, or calling us on 0121 240 8477 between 9 am and 5 pm Monday to Friday (excluding bank holidays).

See below for details on how you may be able to cancel your order.

HOW DO I CANCEL AN ORDER?

Pursuant to the Consumer Contracts Regulations 2013, you have the following cancellation rights when you place an order with us online or by telephone:

 

MY ORDER ARRIVED AND IT CONTAINS THE WRONGS ITEMS OR IS INCOMPLETE, WHAT SHOULD I DO?

Sometimes we may deliver your items in multiple batches. All products ordered and paid for Monday to Friday prior to 1.00pm are usually delivered the following day. If you feel your order is incomplete, incorrect, damaged, or if we have sent too many products, please email us at customerservices@vapesupplier.co.uk, or call us on 0121 240 8477 between 9 am and 5 pm Monday to Friday (excluding bank holidays).

HOW DO I RETURN AN ITEM?

Contact Vape Supplier Customer Care to obtain technical support and, if necessary, your return code. You can email us at customerservices@vapesupplier.co.uk, or call us on 0121 240 8477 between 9 am and 5 pm Monday to Friday (excluding bank holidays).

Orbital Response
Express Park
Rushden
Northamptonshire
NN10 6GL

 

 

Please note we cannot accept returns of any products which have been opened after delivery. This is necessary for hygiene reasons.